At Zensoul, your satisfaction is our priority, and we aim to provide a smooth shopping experience. It’s important to familiarize yourself with our return policy to understand the associated terms and conditions.

Return Period:

You are entitled to return a product within 14 days from the receipt of your order.

Return Criteria:

For a successful return, the product must remain unused, in its original packaging, and in the condition it was received.

Initiating a Return:

To begin the return process, contact our support team at contact@zensoul.net within the 14-day timeframe. Include your order number, the name of the product you’re returning, and a short reason for the return.

Authorization for Return:

Our support team will assist you in obtaining return authorization. Please await our confirmation before sending the product back.

Shipping for Returns:

The cost of shipping returns is the responsibility of the customer. We advise using a shipping service with tracking to ensure the product’s safe arrival.

Processing Refunds:

After we receive and inspect the returned item, we’ll proceed with the refund, crediting the original payment method within 7 business days.

Non-Returnable Products:

Some products cannot be returned, such as:

- Customized or personalized items

- Gift cards

Damaged or Defective Products:

If your item is damaged or defective upon arrival, immediately contact our support team for help. We will guide you through the process for a swift replacement or refund.

Restocking Fee:

We generally do not impose a restocking fee. However, a fee may be applied for returns that do not meet our criteria or are not in their original state.

Exchanges:

Direct exchanges are not available. To exchange a product, you should return the original item and place a new order.

Contact:

For any queries or concerns regarding our return policy, please contact us at contact@zensoul.net.

Thank you for shopping with Zensoul. We value your patronage and are always ready to help with your return needs.